Terms and Conditions of your reservation at Gandia Boutique Stays

Terms and Conditions of your reservation at Gandia Boutique Stays:

**Gandia Boutique Stays is NOT a Hotel; we offer holiday rental apartments (“Viviendas de Uso Turístico” -VUT-).**

** Check-in must be done ONLINE prior to arrival, and access is autonomous, after verifying the client’s identity via our online system. We don’t have physical reception on site; client attention is Online/WhatsApp/Telephone. **

The following Terms and Conditions set out the contractual conditions between the reservation holder, his/her companion(s) and the accommodation management company, Mare Nostrum Stays and Investments SL. By making a reservation with us, the user accepts the terms and conditions detailed here.

A) Your reservation includes

CENTRE HISTÒRIC:

Accommodation in one of our three vacation apartments, that counts with a Queen Size double bed (150×190).
The maximum capacity of our apartments is 2 people. There is no crib available for babies.
Kitchen area with microwave, ceramic hob, washing machine, fridge with freezer, dishwasher and kitchenware for 2 people and bathroom with shower.
Cleaning prior to arrival and after departure included in the price. There is no daily cleaning service of the apartment.
Towels and bed linen for 2 guests, one set per person per bed. There is no daily change of towels or bed linen. For stays of more than 10 nights, it includes a change of towels at mid-stay, with no additional cost. If the client requires additional cleaning services or extra changes of towels/bed linen, they can request it from our team, who will inform them of the extra cost.
Complimentary amenities: Hand soap, body gel and shampoo.
We do not have parking. Our building is located in a central pedestrian area, with restricted traffic for vehicles. The best way to get there is on foot. You can park in one of the two nearby public parking lots, just 300 meters away.
Water and electricity supply. Consumption is included in the price, we only ask for responsible use. All electrical installations operate with 220v voltage.
Free WiFi internet connection. Please check Network name and Password on the information sign at the back of your apartment entrance door.
Once your reservation is confirmed, we will send you by email our Welcome Guide, which details all the features and services of our accommodation, as well as tourist information about Gandia and the area. In this Guide, you will also find useful and emergency telephone numbers, as well as the location of the closest Medical Center to our accommodation.

EDIFICIO PRESIDENTE:

The property has 3 bedrooms (1 double bed and 4 single beds), 2 bathrooms, kitchen, living-dining room, two terraces, and a maximum capacity of 6 people. There is a crib available for babies.
The residential complex features an adult communal pool, children’s pool, playground, tennis court, and direct access to the beach. One parking space and WiFi included.
Water and electricity supply: Consumption is included in the price, though responsible use is requested. All electrical installations operate at 220V.
Cleaning before arrival and after departure is included in the price.
The property is equipped with towels and bed linen for 6 people, one set per person. If the tenant requires additional cleaning services or extra towel/linen changes, this can be arranged at an extra cost.
Complimentary amenities include: hand soap, shower gel, and shampoo.
Parking included: 1 space.
Free WiFi internet connection.

B) Check-In / Check-Out Policy

Check-In: Self Check-in, From 16:00 PM to 21.00PM.

Late Check-In: From 21:00 PM onwards, Check-In is possible and is free. We only ask you to notify us in advance of the approximate time of arrival via email/phone/WhatsApp/Booking or Airbnb Chat and make sure you properly read and understand the autonomous access arrival instructions.

Check-Out: from 09:00 AM to 11:00 AM

How and when do I check-in?

– In the 48-72 hours prior to the start of your stay, you will receive the Check-in instructions, by email.

– As per legal requirement, you must complete the online registration of up to a maximum of two guests per apartment (including details of your National ID or Passport and a selfie/auto-photo so that the system confirms your identity).

– Once the identification process is completed and your pre-authorization/deposit processed, our system will generate the access codes to enter the building and your apartment and will send them to your e-mail.

When should I leave my apartment?

– The limit time for Check-Out is 11.00h in the morning (unless late check-out promotions that extend said time are applicable).

– If guests do not respect the check-out time, a penalty of up to 150 euros could be applied, and it will be automatically charged to the payment card provided/pre-authorization.

C) Payment, Refund, Cancellation and Non-Show Policy:

For direct bookings made through our website www.gandiaboutiquestays.com or by phone, we have two types of rates: the standard rate (cancellable) and the non-cancelable rate.

– Standard rate, cancellable up to 14 days before arrival: no charge will be made to the client until 14 days before the date of arrival, when a charge will be made for 100% of your reservation if it has not been canceled previously for free.

During High-Season, this is, from 1 June until 30 September, Standard rate will be cancellable up to 30 days before the date of arrival. Therefore, no charge will be made to the client until 30 days before the date of arrival, when a charge will be made for 100% of your reservation if it has not been canceled previously for free.

– Non-Cancelable Rate: in this rate the client gets a discount applied versus the Standard Rate, renouncing the ability to cancel his reservation. With this rate, a single charge for 100% of the amount of the reservation will be made at the time of the booking. This policy will be of strict appliance, no changes or modifications will be made to your booking, in any case.

Please note that travel insurances are available to protect travelers in circumstances beyond their control and ours that may prevent them from arriving at their accommodation on the day of their reservation. If you find yourself in a situation that warrants purchasing such insurance, we recommend that you to do so, as our Non-Cancellable Rate is strictly enforced, as mentioned.

-No-show policy: If the guest, due to an unforeseen event or change of plans, cannot make it at the accommodation on the check-in date, they will not lose the rest of their reservation. You can arrive the next day/s and enjoy the rest of the days of your reservation until the check-out date. However, it is essential that you notify us in advance that you will not be coming, and when you finally plan to come, via email/phone/Whatsapp/Booking or Airbnb Chat.

* All reservations made through other providers (Booking, Airbnb, etc.) may have terms and conditions different from those set here, regarding the possibility or not of cancellation or the corresponding deadlines for it, according to their own Terms and Conditions.

D) Preauthorization on card

Prior to your arrival at our accommodation, for all reservations, whether made through our website www.gandiaboutiquestays.com, by phone, or through other providers (Booking, Airbnb, etc.), a pre-authorization will be made on your credit card. This means that on the check-in day, €150 will be blocked for reservations on CENTRE HISTORIC, and 500 eur for reservations in APARTMENT PRESIDENTE, on the card provided to guarantee the proper use of all the facilities, furniture, and equipment in our apartments and compliance with this Terms & Conditions. This pre-authorization will be automatically released within a maximum of 7 days after the end of your stay. Please note that this is a pre-authorization or guarantee; no actual charge will be made (however, depending on how your bank reports transactions, you may see it as a temporary hold).

– If damage occurs due to improper use by the guest, the cost of repairing the damage will be charged. Additionally, the loss of any of the keys that might be provided will incur in a charge of 50 euros. If the damage were to exceed the so-called amount, the company reserves its rights to exercise all its legal rights aimed at claiming back the corresponding compensation.

– In the event that the apartment is returned excessively dirty, the company reserves the right to deduct the proportional part of the pre-authorization as an extra cleaning expense. Leaving trash bags inside the property will result in a penalty too.

– Please note that, as a preventive measure, the entire security deposit will be forfeited if the tenants’ uncivil behavior causes a disturbance to other residents of the building.

– Smoking inside the property is strictly prohibited; if it is discovered that guests have smoked in the accommodation, the entire security deposit will be withheld to cover the costs of specialized cleaning and deodorizing all textiles in the property.

– It is strictly prohibited to accommodate more people than originally included in the booking. Failure to comply with this rule will result in the termination of the contract without any right to compensation and the forfeiture of the security deposit due to breach of contract.

*All reservations made through other providers (Booking, Airbnb, etc.) may have ADDITIONAL pre-authorizations or guarantee deposits with different conditions from those set here, according to their own Terms and Conditions. The existence of these will not exempt you from the obligation to inform your credit card in order to carry out the pre-authorization contemplated herein.

E) Compliance with Building Internal Regulations Regime:

In accordance with the Valencia’s Regional Tourism Regulations, guests must comply with the Internal Regulations of the building Carmelites 24/Edificio Presidente; intended to avoid altering the normal coexistence or putting at risk the safety or physical integrity of the rest of the guests of the building. This regime will be mandatory for users of the accommodation. In case of non-compliance, after request, the competent police authority will be notified and the user may be evicted, losing all amounts paid for their reservation, without any compensation.

For your safety, there are CCTV Security Cameras in the common areas of the building, installed to ensure compliance with said Regulations.

The main rules to be observed by guests are the following:

– Smoking of cigarettes, cigars and any other type of tobacco product, including electronic cigarettes, vapers and vaping devices, is strictly prohibited in all areas of the accommodation. This prohibition applies to all common areas, hallways, stairs, bathrooms, apartments, balconies and any other enclosed areas to ensure the health and safety of all guests.

– Pets are not allowed in the apartment.

– Parties and bachelorette parties are strictly prohibited.

– During your stay, garbage must be emptied and placed in the nearest containers.

– It is strictly prohibited to accommodate a larger number of people than those for which you initially made the reservation. Failure to comply with this rule will terminate the contract without the right to any compensation and the forfeiture of the security deposit due to breach of contract.

– The management company reserves the right of admission. Public scandal or inappropriate behavior that disturbs the rest and coexistence in the building will result in immediate expulsion without taking into consideration the time of day or night. This also means loss of rent and deposit without any right to compensation.

– It is prohibited to carry out activities that cause noise and disturbance to neighbors from 10 at night to 10 in the morning.

F) Other relevant Terms and Conditions:

– In our Centre Historic apartments, the minimum stay throughout the year is usually 2 nights. In high season, that is, from 1 June until 30 September and festive holiday periods, the minimum stay is usually of 3 nights. In exceptional occasions, subject to offer and demand, minimum stay could be of 1 night.

– In our Presidente Apartment, the minimum stay throughout the year is usually 4 nights. In high season, the minimum stay is usually of 6 nights. In exceptional occasions, subject to offer and demand, shorter stays might be offered.

– The client expressly acknowledges that the contracted accommodation does not and will not constitute his or her habitual residence, holding only a right to use it during the contracted vacation period.

– The management company assumes no responsibility for injury, debt, damage, loss, delay, expense or inconvenience caused to guests for any cause or reason, directly or indirectly or by any event. Nor does it assume any responsibility for loss, theft or misplacement of guests’ personal property (documentation, money, jewelry) left in the apartment.

– Under the same terms, the management company is not authorized to access the apartment without the permission of the guests, except in case of emergency, force majeure or if the client demands it to solve any technical breakdown or unforeseen event.

– In the event that the guest/client does not leave the property in the agreed time and manner or fails to pay the agreed amounts, the company reserves the right to take the appropriate criminal action for the commission of a crime of fraud under Article 248 of the Spanish Penal Code, with a request for precautionary measures to the Instruction Judge for immediate expulsion and arrest in such cases.

– In accordance with Valencian tourism regulations, if your stay is up to 10 nights, the Sectoral Tourism Regulations will apply to the contractual relationship. If your stay is longer than 10 nights, the contractual relationship between the tenant and the management company will be governed by the Urban Leases Law (Ley de Arrendamientos Urbanos), and a Temporary Lease Agreement must be signed, specifying its purpose (seasonal holiday, work, studies, medical treatment, etc.)

– Objects left after check-out: Please do not forget anything in the apartment. We do not have space to store your belongings. The cleaning team will have to dispose of them in case you cannot return immediately to collect them on the same day of check-out.

– “Gandia Boutique Stays” is the commercial name under which the company Mare Nostrum Stays and Investments SL, with CIF B-44756229, Tourist Housing Management Company EGVT-1433-A, registered in the Tourism Registry of the Generalitat Valenciana, manages a total of 3 vacation rental apartments, located in Gandia (Valencia), Carrer de les Carmelites 24, ground and 1st and 2nd floors.

The tourist license numbers, NRUAs and their corresponding individualized cadastral references are:

VUT-58833-V, ESFCTU0000460640007029150000000000000CV-VUT0058833-V5, ESFCNT00004606400070291500000000000000000000000000003, 4570201YJ4147S0004WO

VUT-58834-V, ESFCTU0000460640007029220000000000000CV-VUT0058834-V0, ESFCNT00004606400070292200000000000000000000000000001, 4570201YJ4147S0002MU

VUT-58835-V, ESFCTU0000460640007029390000000000000CV-VUT0058835-V5, ESFCNT00004606400070293900000000000000000000000000009, 4570201YJ4147S0003QI

Additionally, it manages another vacation rental apartment located in Gandia (Valencia), Carrer Cap de la Nau, 1, Escalera A, 10th floor, with the following license number, NRUAs, and cadastral reference:

VUT-507873-A, ESFCTU0000460650003409160000000000000000000VT507873A7, ESFCNT00004606500034091600000000000000000000000000003, 4727902YJ4242N0046TB.

– Customer Service Telephone: +34.611.592.921 (Preferential attention via WhatsApp)